The lobby is where security and first impressions meet. A Capra Group concierge security officer greets residents, tenants and visitors, and at the same time decides who goes further into the building.
Our concierge officers are SIRA-trained security staff chosen for their manners and presentation, so your front desk feels welcoming without being easy to get past.
What a concierge security officer handles
- Visitor registration, ID checks and visitor passes
- Directing guests, contractors and delivery drivers
- Receiving parcels and keeping a delivery log
- Monitoring the lobby, lifts and entrances, including CCTV where installed
- Answering residents’ and tenants’ questions courteously
- Raising the alarm and guiding people in an emergency
Where concierge security works best
Concierge security suits residential towers, serviced apartments, hotels, office buildings and business centres: any building where people expect a friendly welcome and the owner needs firm control of who comes in.
Part of one property team
Concierge officers can work alongside our patrolling guards, lifeguards and housekeeping staff under one supervisor, so your building deals with one company for its front-of-house services.
Frequently asked questions
What is the difference between a concierge officer and a security guard?
Both are trained security staff. A concierge officer works mainly at the front desk and combines access control with customer service, while a security guard usually covers patrols, entrances and the wider site. Many buildings use both.
Are your concierge officers licensed?
Yes. They are trained to SIRA standards, and Capra Group has been licensed by SIRA since March 2022.
Can the concierge desk be staffed around the clock?
Yes. We cover the desk in shifts, day and night, every day of the week.
